JOB POSTING

Full Time Regular Position
Queen West Site
Job ID: 2024-064

Administrative Coordinator – Client Services
Full-Time Regular Position at 1.0 FTE (35 hours/week).

Parkdale Queen West Community Health Centre (PQWCHC) is a dynamic, community-based health care

organization that has historically served mid-west downtown Toronto, and now provides outreach services to

across the entire city. Offering a broad range of services, including primary health care, dental care, harm

reduction, health promotion, counselling, and community development programming, we are also committed to

serving people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi-sited

organization.

Reporting to the Director of Harm Reduction Services, the Admin. Coordinator will provide administrative and
organizational support functions. The Admin. Coordinator is responsible for ensuring effective and efficient
administrative functions, leadership on systems development and maintenance and high-quality day-to-day
operations lead related to the Client Services Portfolios (Health Promotion, Primary Care, and Harm Reduction).
The incumbent will anticipate challenges and opportunities regarding the smooth functioning of Client Services
administrative needs and will be proactive in finding solutions to a range of issues that arise. This position
involves dealing with information that is sensitive and confidential. The incumbent will provide support, exercise
professional discretion always.

General Responsibilities:

Coordinates and implements the day-to-day administrative operations of the programs and services

related to Client Services leadership.

Coordinates & oversees scheduling processes, establishing best practices in alignment with the

Collective Agreement adherence and scheduling-based programs in collaboration with Manager and

Directors.

Receives, assesses and provides immediate resolution to sick calls as appropriate with manager input

and assistance.

Liaises with the Client Services Directors to provide timely information regarding challenges and potential

solutions to a range of tasks.

Leads Client Services Quality Improvement projects to enhance the performance of different program

work tools, processes and knowledge translation and exchange. They will ensure team members

participate in the Centre’s quality improvement plan and promote best practices.

Leads Incident reporting practices, support staff training & skills development on documentation,

timeliness and follow up of Incident Reports.

Identifies and resolves problems appropriately referring to the Senior Management Team and larger

management team, if required, and working collaboratively with colleagues.

Assists the Managers and Client Services Directors with the preparation of proposals, budgets and

quarterly reports.

Assist managers with payroll inputs for casual staff (relief, peers, part-time staff).

Supports supply ordering and asset and inventory management processes and maintains appropriate

inventory systems for Client Services.

Supports review and development of Client Services administrative policies, procedures and practice

expectations for all programs across the department.

Qualifications:

Minimum of three (3) years administrative experience in a community health and/or social service

environment.

Undergraduate university degree or College education in a relevant discipline or recognized relevant work

experience.

Demonstrated excellent organizational, interpersonal, and communication skills.

Strong knowledge and utilization of electronic medical record and client database systems

Ability to multi-task, set priorities, anticipate challenges, demonstrate flexibility and adaptability to a

changing landscape and exercise creative problem-solving.

Demonstrated ability to work effectively in a collaborative style with staff.

De-escalation, crisis intervention and conflict resolution skills.

Demonstrated knowledge of the social determinants of health, harm reduction approaches and working

with diverse and marginalized communities, particularly individuals who are homelessness, living with

mental health issues, substance use and are immigrants and refugees and from LGBTQ community.

Proficiency in keyboarding and the use of electronic health systems and MS Office applications

(particularly Word & Excel).

Strong problem-solving and decision-making skills.

PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves

and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage

applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West

CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses.

Page 1 of 2

JOB POSTING

Full Time Regular Position
Queen West Site
Job ID: 2024-064

Compensation: $55,251 to $67,636 per annum, plus Group Benefits and HOOPP (Health Care of Ontario

Pension Plan)

If you are interested in joining in a creative and dedicated team to, we want to hear from you! Applicants, please

send your resume and cover letter in a single document (MS Word or PDF format only). Please apply using the

form at the bottom of the PQWCHC employment page: https://pqwchc.org/contact/employment/

Job ID: 2024-064

Please also note that the successful candidate will be required to provide a police vulnerable sector
check as a condition of employment, however strong consideration is made to the type of offense.
Employment is conditional upon having had a full series of COVID-19 vaccinations (2 doses, plus booster
within 6-12 months) 14 days before starting employment.

PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves

and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage

applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West

CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses.

Page 2 of 2

Parkdale Queen West Community Health Centre

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Administrative Coordinator – Client Services