The Royal De Versailles Jewellers’ Client Care Specialist is responsible for providing our clientele with exceptional service by meeting their individual needs and expectations, as well as serving as a representative of the company by promoting the philosophy and values of all brands. Passion for the brand is conveyed through creating a luxury client experience.

KEY SKILLS & REQUIREMENTS

Identify and assess client's needs
Build loyal and trusting client relationships through open communication
Solve customer complaints by providing appropriate solutions, alternatives and follow-ups
Answer phone calls and keep records of customer interactions, accounts, and file documents
Follow communication procedures, guidelines and policies
Assist with repairs and orders for items being sold and distributed within the store
Greet customers warmly and solve problems with professionalism
Suggest solutions when a product malfunctions
Work individually and as a team to achieve the store's success
Detail oriented
Build long-term relationships with our clients and associates
Minimum of 3 years of Customer Care/Service
Excellent communication and presentation skills
Proficient in Excel
Speaks Mandarin (optional)

Employment Conditions:

Seniority Level: Entry Level
Industry: Luxury Goods & Jewelry, Retail, Consumer Services
Employment Type: Full-time
Job Functions: Administrative
At this time, we do not offer visa sponsorship

Job Type: Full-time

Benefits:

Dental care
Extended health care

Flexible language requirement:

French not required

Schedule:

Weekends as needed

Education:

Secondary School (required)

Experience:

Front desk: 2 years (required)
Administrative experience: 2 years (required)

Work Location: In person

Royal de Versailles Jewellers

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