National Field Support Administrator

Founded in 2001, PuroSystems, LLC. is a leader in the franchise restoration industry, having launched PuroClean, which has become one of the leading property damage remediation franchise organizations in North America. With a network of over 450 offices, PuroClean touches the lives of people in communities throughout the U.S. and Canada by providing 24-hour property emergency restoration services.

With our Canadian Headquarters based in Mississauga, Ontario, PuroClean is a leader in property emergency services, specializing in Water & Fire Damage Restoration, Mould Remediation, Biohazard Cleanup and Emergency work. Serving numerous residential and commercial communities within Canada, our main concern is meeting the needs of the customer and eliminating the problem as efficiently as possible.

Job Responsibilities

The National Compliance & Support Administrator is responsible for providing administrative and operational support, assisting with carrier partnership best practices and compliance support for our locations across Canada. The ideal candidate is highly organized, can successfully manage multiple ongoing tasks and responsibilities, be self-driven and motivated, is open to a fast-paced work environment, and thrives working on multiple projects at the same time.

The National Compliance & Support Administrator will play a supporting role to our franchise owners and their key staff with everyday assignment volume and performance so that projects run smoothly and efficiently. This position ensures that our valued clients and property owners have an outstanding experience and are ultimately satisfied throughout the entire restoration process.

Individuals in this role use their excellent interpersonal skills to maintain a favourable relationship with all clients and stakeholders. They are great at motivating others and can encourage a positive and hardworking ethic among all team members.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Support location owners and key staff with the successful completion of a full cycle claim assignments – from beginning to end

Assist with overseeing and tracking the administrative processes throughout the network

Respond to all inquiries in a timely manner

Support in providing detailed documentation and communication to the corporate team, carrier partners, and the network

Provide regular reporting to identify any potential gaps in performance

Identifying problems and offering efficient solutions

Maintain quality of claim assignments, within both internal and external claims software

Support compliance and performance efforts for national and regional insurance programs

Establish and support continuous improvement processes across locations

Provide training to existing or new team members in the area of administrative support and tasks

Provide basic accounting support and reporting (AR/AP)

Works closely with members of the leadership team to improve efficiencies, best-practices, and integrate administrative and operational support into the overall success

Other duties as assigned

Additional Duties & Responsibilities

Conduct business at all times with the highest standards of personal, professional and ethical conduct

Perform or assist with any operations as required to maintain workflow and to meet schedules.

May participate in any variety of meetings and work groups to successfully integrate regional/national platforms and functions

Perform any range of special projects, tasks and other related duties as assigned

Education & Experience

Minimum of two years’ experience in the Construction/Restoration Industry would be considered an asset

Post-secondary education and/or a combination of relatable education and experience

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Strong interpersonal and communication skills: both written and verbal

Strong time management skills and the ability to prioritize tasks

Ability to work in a fast-paced environment

Ability to manage project details and understand basic project management

Excellent relationship management skills and emotional intelligence

Ability to work collaboratively and effectively with team members at all levels

Strong working knowledge of the MS Office Suite

Proficiency with XactAnalysis/Xactimate, Symbility/Mobile Claims, Encircle, PSA, and QuickBooks would be considered an asset

Excellent organizational abilities and the ability to maintain digital records

Demonstrate ability to problem solve and make strategic decisions; ability to be creative, flexible, resourceful and adaptable to new situations and assignments

Proven ability to coach and mentor performance

Ability to work professionally and efficiently within a team environment or independently

Strong drive to see projects through to completion

Interact with executive management and boards in partnership with market leadership

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Job Type: Full-time

Pay: From $65,000.00 per year

Education:

Secondary School (preferred)

Work Location: In person

PuroClean Canada

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National Compliance & Support Administrator