Reporting to the Office Manager, the Front Office Administrator undertakes administrative tasks as well as ensuring that the rest of the staff has adequate support to work efficiently. This includes working closely with our accounting and administrative teams by handling daily clerical duties. Due to the shift rotation, candidates must have their own vehicle.

Job Responsibilities:

Manage the front reception and greet visitors.
Answer, screen, and forward all incoming calls or inquiries, answer and follow up with all email inquiries.
Perform clerical tasks, such as filing, printing, scanning, and copying.
Must have great customer service experience, including maintenance of CRM (Dynamics software)
Interact with customers daily, and book appointments accordingly.
Source and order all construction site related materials such as aggregates, toilets, bins, pole support, services, and paid duty etc.
Maintain the Master Vendor List and Compliance documents.
Schedule couriers – Domestic and International
Issue Purchase Orders as required for various departments and maintain Purchase Order Dashboard(s)
Perform other general support/clerical duties and various tasks as required.
Replenish office and kitchen supplies, and ensure the maintenance of clean office and kitchen spaces.
Maintain the literature shelf (Notice of Projects, Timesheets, Door knocker Notices, etc.)
Contact vendors and sourcing materials for project related requests.
Booking travel flights, hotels, car rentals and other travel arrangements as needed.
Maintain travel spreadsheet, and liaise with management for the necessary approvals
Able to work from 7:00am - 3:30pm or 9:30am – 6:00pm, and switches weekly.

Capabilities and Experience Required

Experience as an office administrator, office assistant, or relevant role.
Post-secondary education in related field.
Excellent knowledge of Microsoft Office Suite (Word, Excel, Outlook), and office management software (ERP etc.)
Exceptional organizational and time management skills.
Great attention to detail and high level of thoroughness.
Excellent written and verbal communication skills.
Great Customer Service Experience
Must have own vehicle.

Fer-Pal Infrastructure is an entrepreneurial leader in water-main rehabilitation services in North America. With a 30-year award-winning history of ensuring clean and safe water for municipalities in Canada and USA, Fer-Pal continues to grow rapidly as a result of our leading-edge team, innovative technology, and customer excellence.

This is an excellent opportunity to join a growing team and earn competitive hourly wages and additional rewards including employer paid health benefits, an RRSP contribution and matching program, overtime and per diems for travel, in-house training, and potential career advancement.

Fer-Pal Company Mission:

FER-PAL would like to create a long term, sustainable, continuously growing, well managed business.

FER-PAL will remain the predominant player in pipe rehabilitation – now and in the future.

FER-PAL must create and sustain a culture that prizes safety, family, quality products, workmanship, innovation, high profitability, professionalism, great customer service.

While interest from all applicants is appreciated, we regret that we will only be able to contact qualified candidates.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Fer-Pal will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or a medical need, please advise us in your application.

Fer-Pal Infrastructure

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