*Please note this role is Hybrid, with only a few days a month expected to be in office

We are seeking an experienced Collections Specialist to join an innovative company in the tech space. In this role, you will be responsible for managing and collecting outstanding payments from customers, ensuring timely payments, and maintaining positive client relationships. Your contributions will directly impact the company's financial health, helping to maintain strong cash flow and financial stability.

The ideal candidate has a solid background in collections and accounts receivable, ideally within professional services or SaaS, and thrives in a fast-paced, dynamic environment.

Key Responsibilities

Collections Management:

Make collection calls and send emails for invoiced accounts.
Follow defined collection processes, including placing accounts on hold when necessary.
Meet individual collection targets to support overall company financial goals.
Refer accounts for further action when necessary to mitigate risk.

Customer Communication:

Communicate professionally and courteously with customers.
Document all actions in the collections system.
Resolve customer inquiries and disputes related to unpaid invoices.

Financial Processes & Reporting:

Manage processes and reporting for cash, collections, and bad debt.
Recommend improvements to optimize financial operations.
Provide backup support for accounts receivable and invoicing processes.
Assist with annual audit queries and tasks.

Cross-functional Collaboration:

Collaborate with Sales and Customer Success teams to resolve client issues.
Work closely with the Finance team to ensure accurate reporting and forecasting.

Process Improvement:

Continuously evaluate and suggest improvements to collections processes and workflows.
Support the implementation of new technologies or systems to improve collections efficiency.

Compliance & Risk Management:

Ensure compliance with financial regulations and company policies.
Contribute to developing credit policies and managing risk.

Professional Development:

Stay informed on best practices in collections and accounts receivable management.
Engage in relevant training and development opportunities.

Performance Metrics & Continuous Improvement

Achieve key performance indicators (KPIs) like collection rate, days sales outstanding (DSO), and customer satisfaction scores.
Regularly contribute ideas to improve processes and efficiency.
Stay updated on industry trends and credit management best practices.

Qualifications

Experience in collections or accounts receivable, preferably in professional services or SaaS.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred.
Strong written and verbal communication skills with excellent negotiation abilities.
Problem-solving mindset with strong attention to detail.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Comfortable collaborating across teams in a remote work setting.

Preferred Qualifications:

Bilingual proficiency in French and English.
Knowledge of international collections practices.
Experience working in a high-growth company.

Why you'll love working with our client:

Salary range of $55,000-$65,000, depending on experience.
Enjoy a flexible hybrid work schedule, with a beautiful Vancouver-based office.
Diverse range of projects and continuous opportunities for learning and skill development.
Generous vacation time.

If you’re a skilled Collections Specialist looking to make an impact in a dynamic and innovative environment, we encourage you to apply! No cover letter required.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Dental care
Extended health care
Vision care

Schedule:

Monday to Friday

Work Location: In person

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