Positive Dance Experience is growing! We’re seeking an exceptional individual to join us as a Customer Service & Administrative Assistant (as an independent contractor).

As the Customer Service & Administrative Assistant for Positive Dance Experience, you’ll be our first point of contact for our valued members, responding speedily to all customer issues. As one of our most visible representatives, you’re our brand’s ambassador!

Your 6-star customer service will help us foster happy and loyal customer relationships for years to come. This position is in person. Must be available to work weekday afternoons/ evenings.

Estimated Hours Per Week: 40 hours (Mon-Thurs 1:00pm-9:00pm, Saturday 9am-2pm)

Tasks and Responsibilities:

We are looking for a clever, creative, tech-savvy, smart-working, and detail-oriented star to join our team as the Customer Service & Administrative Assistant.

You’ll already be excellent and passionate about delivering outstanding customer service as well as being excited to work on administrative tasks. You’ll have outstanding attention to detail and a strong drive to provide an out this world customer experience each and every time.

The Day to day - What you’ll be doing exactly

Email management:

- Management of main email address
- Adding to contacts to Jackrabbit and tagging appropriately.
- Communicating through Go High Level & Asana
- Scheduling private lessons
- Responding & Delivering to customer emails and other business/personal emails as per our director
- Confirming appointments with people the day before via email & text

Organization & Administration:

- Checking and adding tasks in asana
- Creating PDF documents
- Creating reports, forms, templates, etc
- Online research
- Publishing blog posts (Go High Level) including adding images, tags and keywords
- Publishing Newsletters
- Managing Contacts
- Scheduling meetings in Zoom

Social Media:

- Posting and scheduling Facebook and instagram posts, stories and page status updates weekly.
- Responding to incoming inquiries on Facebook and Instagram
- Recording appropriate Class content for Social Media

Customer Service:

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Provide tours of the studio to new clients
- Introduce new students to their teachers
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- You must be at least an 8 out of 10 when it comes to loving and understanding technology.
- Knowing and understanding our mission statement and values and why

Ideal candidate profile:

- Self motivated and excellent direction-taker - you know how to prioritize the most important tasks (at times with minimal guidance) and how to think on your feet. At the same time, you pride yourself in your ability to take direction and deliver the desired result.

- Excellent Communication Skills- you understand the nuances of email communication, and can handle even the most challenging situations with professionalism and warmth. You’re also committed to keeping your supervisor “in the now” about your progress (no one ever has to chase you down!)

- Excellent grammar and punctuation - you pride yourself on catching every typo!

- Deadline-obsessed and detail-oriented - you love doing tasks on time, and checking them off your checklist! In fact, you are one of those people who don’t understand how some people can be so disorganized and tardy. Responding to emails with a sense of urgency and care is a source of pride.

- Personal responsibility - if you make a mistake, you take 100% responsibility and fast action to remedy the situation.

- Customer Empathy - imagining yourself in a customer’s shoes, you respond with empath and have an ability to not take grumpy or terse emails personally. You see yourself as a bridge between company needs and customer needs. You know when it’s appropriate to be friendly and accommodating and when to be firm.

- You are inclusive and are accepting of all religions, races, sexual orientation, etc.

What do you think?

If you’ve just read this and it sounds like a great fit because you could completely own and deliver in this role.... We would love to learn more about you!

About Positive dance Experience

Led by founder Chelsea Robinson, PDE leads Central Toronto’s Boutique Dance and Performing Arts School. Through our in person classes, events and specialized mentorships we teach dancers how to bridge the gap between being an amateur dancer and becoming a pre professional artist. Our classes attract children and adults alike, and we aim to create big city quality training with a ‘small town feel’ boutique atmosphere.

PositiveDanceExperience.ca

Job Type: Full-time

Pay: $18.00-$19.00 per hour

Expected hours: 40 per week

Additional pay:

Overtime pay

Schedule:

Evening shift

Ability to commute/relocate:

North York, ON M5M 4A2: reliably commute or plan to relocate before starting work (required)

Education:

DCS / DEC (required)

Experience:

Front desk: 4 years (required)
Administrative experience: 4 years (required)

Language:

English (required)

Work Location: In person

Application deadline: 2023-08-01
Expected start date: 2024-10-01

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Administrative Assistant