Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

What you’ll do:

Provide an excellent level of customer service to all levels of business.
Maintain customer accounts as assigned.
Effectively troubleshoot and identify reasons for non-payment.
Communicate with customers to resolve on-account balances.
Process financial assistance claims from patient and pharmacy based on communicated program guidelines
Upload financial transactions in SAP and maintain precise records.
Organize and file relevant documentation for audit purposes.
Effectively communicate with patient care specialist and program manager to resolve financial assistance payment issue.
Assist with question and inquiry of reimbursement from patient and pharmacy.
Maintain a strong understanding of workload and ensure timely collaboration on issues.
Support various reporting requirements.
Participate and assist in departmental continuous improvement activities related to process, quality, training etc.
Assist with ad-hoc and cross-functional projects and initiatives as required.
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
Commitment to promoting a workplace of inclusiveness and belonging.

What you bring:

College diploma or University degree in Accounting.
Minimum 2 years of related experience.
Must be computer literate with the ability to learn new programs quickly. Proficiency with MS WORD and MS EXCEL is mandatory.
Must be able to work independently as well as within a team.
Must have the ability to prioritize and schedule daily activities while working under tight time constraints.
Excellent communication skills with the ability to deal both professionally and effectively with external customers.
Strong attention to detail.
Demonstrated ability to handle stress effectively and thrive in a fast-paced environment.
Commitment to excellence and the quality process.
Prior experience in the healthcare or pharmaceutical industry is preferred.
Experience with SAP system is preferred.
Bilingual (French & English) would be an asset.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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