Accounts Receivable Specialist

Essential Functions

Contact tenants through verbal and written communications regarding resolution of balances on tenant account(s).
Manage queue of tenant accounts at assigned properties under Company’s management.
Research disputed delinquent account balances including minor reconciliation of accounts.
Receive and respond to tenants’ correspondence by various means concerning questions and charges on accounts.
Ability to review and understand various reports including but not limited to aged receivables and tenant ledgers and then clearly communicate with wide range of sophistication to explain and resolve any balances.
Provide copies of billing invoices and necessary backup to tenants (as required per lease agreement) to get payment on accounts.
Understand and interpret lease language.
Prepare and submit various reports to management using Excel or other software programs/applications, as needed.
Work with other departments to resolve tenant inquiries / disputes and collect monies or have the tenant's account adjusted.
Strive to collect delinquent balances while maintaining professional conduct in dealings with tenants, other departments, and management.
Performs other duties as assigned.

Skills and Abilities

Excellent communication skills, both verbal and written, with the ability to negotiate effectively and handle difficult conversations.
Strong problem-solving and critical thinking abilities to develop creative solutions for payment issues and disputes.
Exceptional customer service skills with the ability to handle upset customers professionally and empathetically.
Proficient in using collection software and Microsoft Office to manage and track accounts effectively.
Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
Attention to detail and accuracy when documenting customer interactions and payment arrangements.
Strong interpersonal skills and the ability to work collaboratively with cross-functional teams and departments.
Knowledge of relevant laws and regulations related to debt collection, such as the Fair Debt Collection Practices Act (FDCPA), is highly desirable.
Familiarity with financial calculations and basic accounting principles to understand payment terms and negotiate repayment.

Qualifications, Education and Experience

Three plus years of experience in collection work: commercial / retail real estate collections experience preferred.

Education

Required

Associates or better in Accounting

This position is a hybrid role requiring employees to work from our headquarters location in Seattle, WA every Tuesday and Wednesday, and remote all other days.Redfin is redefining real estate in the consumer's favor by combining our own technology and agents to create a service that’s better, faster, and costs less. As a Redfinnian, you'll make a difference in one of life’s most important events—buying or selling a home. Our hiring standards are high, yet our culture is humble. We’ve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us!

As an Accounts Payable Specialist, you'll put your stellar analytical skills to work assisting with our daily invoice and expense report processing across multiple entities, as well as month-end accounts payable processes. You'll be part of a small, nimble Accounts Payable team, so your ability to succeed independently while also collaborating with others is key.

The Role

Process full-cycle vendor and employee payables across entities
Record month-end accruals and assists in reconciliations
Create and maintain internal process documentation
Perform internal audit procedures
Support our annual outside audit

Skills & Experience

One or more years of relevant work experience
Associate’s degree in accounting or related business field or Bachelor’s Degree
Experience with Microsoft Office Suite, including high-level knowledge of Excel
Detail-oriented, organized, analytical, and, ability to prioritize and multitask
Ability to work in a dynamic environment that is deadline-driven and fast-paced
Willingness to take on new tasks and contribute feedback to coworkers and management
Excellent written and verbal communication skills with all levels of business
High level of integrity and experience dealing with sensitive and confidential information
NetSuite, Coupa, Zendesk and Google Workspace experience preferred
Confidently working within multiple systems at once

What We Offer

Competitive compensation packages with a salary, bonuses, 401K match and restricted stock grants
Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave
A high-growth company, providing opportunities for continued professional development and growth

The compensation information is provided in compliance with job posting disclosure requirements in Hawaii, Colorado, New York, New Jersey, Maryland, Washington, California and Washington, DC.

Base Pay Range: $20.80 - 31.10. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity. Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match.

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Accounts Receivable Specialist (Remote)