JOB TITLE: Administrative Assistant, Music School

DURATION: Part-Time, on-going

REPORTS TO: Music School Manager

DEPARTMENT: Music Education

LOCATION: Markham, Ontario

NUMBER OF AVAILABLE POSITIONS: 2

OUR COMPANY:

Yamaha Canada Music Ltd. (YC) is the leading brand in music performance, music education, and development of the musical products market in Canada. Established in 1969, YC has established our presence and market share with high quality products in conjunction with our high-quality people and programs that have earned us the status as a trusted partner in music and education.

SUMMARY: The incumbent is responsible for assisting the School Supervisor and School Manager in ensuring efficient and effective operation of the Yamaha Music School by providing a full range of customer service. The successful candidate will also be expected to perform administrative functions with the purpose of facilitating and enhancing the school interactions with its customers and contractors.

The responsibilities of the Administrative Assistant include but are not limited to:

Customer Service: Answering phones; responding to voicemail or email inquiries regarding enrolment or account balances; greeting customers at the front desk, registering students, collaborating with instructors and other administration staff to confirm schedules/ studio assignments, etc.
Sales/Marketing: discussing course options with prospective students, advising, and assisting students with registration for appropriate courses, designing and producing in-house posters (as skills apply); providing information about the instrument rebate program.
Data Entry/Accounts: entering student registration data into computer system, entering student account adjustments accurately.
Records Maintenance & Filing: maintaining student files and updating as required.
Inventory: assisting teachers with course materials preparation and distribution, periodic stock taking.
Physical Environment: setting up studios as needed - which includes movement of equipment.

Periodic lifting, up to 30 lbs., may be required at times. Monitoring safety and hygienic conditions in the school.

Miscellaneous: assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times. (Holiday black-out in September/October and May/June).

To be successful in this role the incumbent will posses the following:

Experience providing customer-service both in person and on the phone, aimed at consistently delighting customers.
Excellent communication skills in English are required both written and oral.
Able to prioritize and organize tasks, particularly working as a team.
High degree of professionalism, discretion with sensitive information and personal integrity is required.
Willingness and ability to work different shifts, particularly opening/closing school on both Saturday and
Sunday, as well as evening shifts. Ability to work extended shifts periodically.
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience using CRM such as Salesforce is a definite asset.
Proven attention to detail.
Available to work maximum of 20 hours/week on a rotating shift based on business needs, particularly during high-volume periods (Sept and October; May to June).
Fund recovery: Collections experience an asset.
Willingness to travel between the school (located in Markham) and the head office (located in
Scarborough) is a definite asset.
Other languages that reflect our customer base is an asset (i.e., Mandarin, Cantonese, Persian, Korean).

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance.

Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: No less than 20 per week

Benefits:

On-site parking

Flexible Language Requirement:

French not required

Schedule:

Day shift
Evening shift
Every Weekend

Ability to commute/relocate:

Unionville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you play an musical instrument?
If you attending college or university, what is your availability?

Education:

Secondary School (required)

Experience:

Customer service: 1 year (required)
Administrative experience: 1 year (required)

Work Location: In person

Application deadline: 2023-04-15

Yamaha Canada Music jobs

Administrative Assistant