Reports To: LegalShield Administrative Manager
Group: LegalShield

Mills & Mills LLP is seeking a Customer Service Representative/ Administrative Assistant to join its thriving team!
The successful candidate will have 1+ years of experience working in customer support and a desire to learn and
to contribute to the success of our team.

Who We Are

Mills & Mills LLP is an expanding mid-size law firm with over 80 employees. Our core values that guide the
members of our team are Integrity, Competence, Initiative, Cooperation, Respect and Care. For us, there is no
better question than “how can I help?”

We offer each member of our teamcompetitive compensation and benefits, a collaborative and barrier-free work
environment, and the opportunity to work on a diverse range of matters.

Mills & Mills LLP is an inclusive employer committed to building a diverse workforce. We encourage applications
from all qualified candidates and will accommodate applicants’ needs under the respective provincial human
rights codes throughout all stages of the recruitment and selection process. If you require accommodation at any
time throughout the recruitment process and selection process, please contact our Human Resources Manager,
Rand Bilal, so that we can ensure your accessibility needs are accommodated throughout this process. Any
information received relating to accommodation will be addressed confidentially.

Purpose of Role

We are seeking a qualified customer service representative (CSR)/administrative assistant to provide high-level
customer service to LegalShield members; while providing full administrative assistance to the department.

Working Conditions

Full time approximately 37.5 hrs/week (8:30am to 5:00pm)

Days required to work: Monday to Friday

Fully remote, telecommute work environment

Repetitive work

Overtime may be required

Key Responsibilities

Manage over 60 incoming member calls per day

Make outgoing calls to members and various stakeholders

Take accurate call notes and update the LegalShield database

Investigate and troubleshoot customer service issues via telephone

General administrative duties, including but not limited to scheduling, transcribing, faxing, etc.

Preparing, and editing emails, correspondence, memoranda, reports, forms, and other documentation

Other duties as assigned

Education/Skills, Knowledge and Abilities/Attributes

Secondary School Diploma required

Minimum 1 year of experience in customer service is preferred

An understanding of legal terminology is an asset

Experience with software: Word and Outlook, PCLaw (an asset)

Ability to work independently and in a team environment, with minimal supervision

Works well under pressure, manage priorities and meet deadlines

To apply, please submit your resume to: rand.bilal@millsandmills.ca. We thank all applicants in advance
for their interest; however, only those candidates selected for an interview will be contacted.

Mills & Mills jobs

Customer Service Representative/Administrative Assistant