You belong at Day & Ross.

Manager, Credit & Collections
Full-time
Somerville, NB

The Manager of Credit & Collections is responsible for leading a group of Credit & Collections Analysts and ensuring the consistent application of collection processes, with the goal of optimizing collections and minimizing losses. This position has a high focus on minimizing the Company’s exposure to loss and protection of the receivables. Timely collection of outstanding monies to increase our working capital is critical.

How You’ll Help

Assist with management of accounts receivable, based on a thorough understanding of the pricing, rates, billing, sales, and operations of the Company.
Monitors and ensures consistency and conformity to the corporate credit procedures.
Monitor and manage daily collections performance and outstanding receivables.
Identifies, recommends, and implements process improvements and quality reviews to improve collection activities.
Uses information from customers to determine root cause of issues and work with internal departments and sales to set up improvement process to enable payment within agreed upon terms.
Identifies early warning signs of cash flow issues and acts to limit exposure.
Investigate and resolve escalated customer credit and collection issues.
Acts as a coach and role model.
Assists with and conducts weekly account reviews, identifies, and develop strategies for the resolution of troubled accounts to minimize loss.
Completes and conducts yearly performance reviews.
Identifies team human resources needs, ensuring required tools and training are available.
Develops succession plans.
Promotes a culture that fosters a positive and productive work environment for all employees.
Liaise across departments, including with the Sales and Administration teams to communicate credit decisions, ensure timely payment.
Other related duties as may be required.

Your Skills & Experience:

Post-secondary education in Business, Accounting, Finance or relevant field.
CCP or CPA and other relevant credit designation is a strong asset.
A suitable combination of education and experience may also be considered.
Minimum 5 years of experience in a collections role and minimum 3 years supervisory experience.
Credit adjudication experience an asset.
Transportation experience is an asset as well as ability to understand transportation documentation and verbiage.
Project management experience an asset.
Strong communication skills, verbal and written; persuasive, confident, with ability to articulate appropriate message to various audiences clearly and concisely.
Strong MS Suite skills; Outlook, Excel; must possess the aptitude for learning new programs; AS400, Truckmate, Oracle, SideTrade, Power BI – an asset;
Exceptional relationship building skills.
Resiliency and persistence to resolve outstanding AR between external and internal stakeholders while maintaining the customer relationship.
Must be adaptable with a strong proficiency to learn new programs/platforms and find efficiencies.
Strong organizational and time management skills, including the ability to work in a fast-paced setting while managing multiple customers.
Ability to multitask and prioritize in a deadline driven environment.
Ability to work independently and to collaborate with others to meet customer expectations.
Maintain composure under high-pressure situations and difficult conversations.
Ability to identify early warning signals relating to potential cash flow issue.
Understanding of freight flow, pricing, and order to cash process.
Strong analysis and problem-solving skills.
Strong conflict resolution skills.
Excellent leadership skills, including the ability to create strong team engagement, assist in establishing team and individual objectives and manage performance.
Ability to champion business needs in a collaborative manner to colleagues.
Results focused.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

Job Type: Full-time

Pay: From $34,089.60 per year

Benefits:

Casual dress
Company pension
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Vision care
Wellness program

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: In person

Day & Ross jobs

Manager of Credit & Collections