About the Client:
Our client is a well-established and growing organization in the financial services industry, known for their commitment to excellence and customer-centric approach. As they continue to expand, they are seeking a skilled and experienced Collections Manager to lead their collections team, drive effective receivables management, and help maintain the company’s financial stability.
Position Overview:
The Collections Manager will be responsible for managing all aspects of the collections process, ensuring that outstanding payments are collected in a timely and professional manner. This role requires strong leadership abilities, a deep understanding of collections strategies, and excellent communication skills to manage both the collections team and client relationships effectively.
Key Responsibilities:
- Lead and manage the collections team to achieve performance targets and ensure timely collection of outstanding payments
- Develop and implement collections strategies to minimize aged receivables and improve cash flow
- Monitor and analyze collections metrics, preparing regular reports for senior management
- Maintain strong relationships with key clients to negotiate payment terms and resolve disputes
- Collaborate with internal departments, such as finance and legal, to streamline the collections process
- Ensure compliance with regulatory and legal requirements related to collections activities
- Provide training, support, and mentorship to the collections team to ensure high performance
- Identify opportunities for process improvements and implement best practices within the collections department
Qualifications:
- 7+ years of experience in collections, credit management, or accounts receivable, with a minimum of 3 years in a management role, ideally within the financial services industry
- Strong leadership skills with a proven track record of managing and motivating teams
- In-depth knowledge of collections strategies, regulatory requirements, and best practices
- Excellent negotiation, conflict resolution, and interpersonal skills
- Ability to analyze complex financial data and provide actionable insights
- Proficiency in [relevant software, e.g., Excel, ERP systems, collections management software]
- Ability to work effectively under pressure and manage multiple priorities
- Strong attention to detail and excellent organizational skills