About the Client:
Our client, a leader in the professional services industry, is seeking a dedicated and experienced Senior Collections Officer to join their team. This role is critical in ensuring timely and effective receivables management and supporting the company's continued success.
Position Overview:
The Senior Collections Officer will oversee the collection of outstanding accounts receivable, reduce aged balances, and manage day-to-day collections activities. This role requires a proactive and strategic approach to collections, along with excellent communication and negotiation skills to build strong relationships with clients while ensuring the company’s cash flow goals are met.
Key Responsibilities:
- Lead the collections process for large client accounts, ensuring timely payments and minimizing overdue balances
- Maintain regular communication with clients through phone, email, and other channels to follow up on outstanding invoices
- Analyze aging reports and recommend effective collection strategies
- Collaborate with internal teams (finance, sales, legal) to resolve billing disputes and issues
- Negotiate payment arrangements and settlements while maintaining positive client relationships
- Monitor and report on collection metrics and provide insights to senior management
- Assist in refining and improving collections policies and procedures
Qualifications:
- 5+ years of experience in collections or credit control, preferably within the professional services industry
- Strong knowledge of accounts receivable processes, payment terms, and collections best practices
- Excellent negotiation, interpersonal, and communication skills
- High attention to detail with strong organizational abilities
- Ability to handle sensitive information and maintain confidentiality
- Proficiency in [relevant software, e.g., Excel, ERP systems, collections management software]
- A proactive mindset and the ability to work independently, managing and prioritizing tasks effectively