Description
We are in search of a Collections Specialist to join our team in Vaughan, Ontario, Canada. This role involves managing the company's financial collections and maintaining accurate customer records. As a Collections Specialist, you will be tasked with contacting clients to negotiate on overdue debts, setting up payment plans, and keeping detailed records on the collections activities.
Responsibilities
- Contacting clients to negotiate overdue debts
- Setting up and coordinating payment plans
- Keeping detailed records on the collections activities
- Investigating and resolving discrepancies while performing account reconciliations
- Preparing reports on delinquent accounts, customer payment profiles, and collection activity for management
- Processing and reviewing account adjustments, resolving client discrepancies and short payments
- Tracking and monitoring accounts to identify outstanding debts
- Complying with requirements when legal action is unavoidable
- Maintaining accurate and up-to-date customer information, including data about customer financial resources and status
- Using various accounting software systems including CRM, Epic Software, and ADP - Financial Services to manage financial transactions and reporting.
Requirements
- Proven experience as a Collections Specialist or similar role
- Proficiency in Accounting Software Systems
- Familiarity with Accurint tools
- Knowledge of CRM and Epic Software
- Strong understanding of Accounts Receivable (AR)
- Capable of Answering Inbound Calls professionally
- Experience with Billing Functions
- Understanding of Claim Administration and Collection Processes
- Experience in B2B collections is preferred
- Excellent communication and negotiation skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite, particularly Excel and Word
- Ability to maintain a high level of accuracy and attention to detail
- High school diploma or equivalent; Bachelor's degree in Finance or Business is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.5461. All applicants applying for Canadian job openings must be authorized to work in Canada.
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