Job Description
Some of what you will do:
Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication.
Specifically, You Will
- Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required.
- Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract.
- Serve as the contact/liaison for the assigned account portfolio.
- Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges.
- Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third party collection.
- Request or action credit account information changes.
- Communicate timely and relevant information to Sales.
- Maintain detailed collection/credit system notes for all account activity and maintains credit history files.
- Review, resolve (if applicable) and recommend release credit hold orders.
- Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits.
- Month end reporting and regular review of assigned account portfolio with Credit Manager.
- Prepare and send Past Due notices and reports.
Some Of What You Need
- Post Secondary Education
- University Degree or College Diploma would be an asset
- CCP Designation or related courses would be an asset
- Must be Bilingual (FR/EN)
- 4-6 years prior related experience
Some Of What You Will Get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
#Bringyourpassion
About Us
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
About The Team
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider – online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.
We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.