Credit and Collections Representative
About Us: We are committed to excellence and seek an experienced credit and Collections Representative to join our finance team.
Responsibilities:
- The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Contact clients to secure payment on overdue invoices
- Investigate and resolve payment discrepancies.
- Collaborate with internal teams to resolve outstanding issues.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Provide exceptional customer service in addressing client inquiries related to accounts.
- Manages and maintains a computerized accounts receivable system; manages and maintains department records, reports, and filing systems.
- Execute appropriate collection strategies to improve period-end/monthly cash flow and other Key Performance Indicators (KPI)
- Performs other job-related duties as assigned.
Qualifications:
- Minimum 3 years of experience in accounts receivable and collections
- Proven ability to develop and implement process improvements to reduce collections cycles.
- Strong leadership skills is an asset
- Proficiency in financial software and Microsoft Excel is a must
- Excellent communication and negotiation abilities.
- Commitment to ongoing professional development.
- Knowledge/experience in working with 3rd party customer portals for invoice processing is an asset
- Knowledge of/experience with Microsoft Dynamics (Business Central) platform is an asset
What We Offer:
- A family-oriented and collaborative work environment.
- Room for professional growth within a rapidly expanding company.
- Best in class benefits package.
