**PLEASE NOTE THIS IS NOT A SECURITY POSITION**
Reports to: Business Manager
Job Summary:
The successful applicant is responsible for providing a high level of friendly, efficient customer service through the provision of information and special services to enhance the lives of the residents and their guests.
Job Duties:
- Responds to requests for information and assistance from residents, families, visitors and addresses their concerns/complaints.
- Continuously monitors video surveillance equipment and, where applicable, resident electronic check-in system.
- Ensures the smooth and effective operation of main entrance and exit points ensuring a safe, warm and courteous experience for residents and guests.
- Ensures that residents, staff and guests complete sign-in/out records.
- Creates documents such as menus, flyers, postings, etc.
- Arranges the necessary details and staff support for conferences and parties for external groups as required; arranges travel and transportation for residents where necessary.
- Performs procedures for reconciliation of resident meal census.
- Attends staff meetings and mandatory training, as required.
- Perform other duties as assigned.
Performance Requirements:
- Follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
- Interact effectively with team members, residents, families, visitors, and external service providers.
- Demonstrate solid organizational and time management skills.
- Adheres to all appropriate workplace regulations, compliances, and legislation regarding health and safety, and Company policies and procedures.
- Be continually aware of, and maintain, the highest standards of professionalism by following the Company dress code and/or wearing the Company uniform.
Hours of Work: (2 week cycle - Total 75.00 hrs)
Week 1:
Sat: off Sun: Off Mon: 7-3 Tues: 3-11 Wed: 3-11 Thurs: 3-11 Fri: Off
week 2: Sat: 7-3 Sun: 7-3 Mon: off Tues: 7-3 Wed: 7-3 Thurs: 7-3 Fri: 7-3
Note: shifts may be altered based on operational requirements
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, candidates who require accommodation throughout the application and/or selection processes may contact the Executive Director for assistance.
Job Type: Full-time
Pay: $18.83 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Application question(s):
- How many years of retirement experience do you have?
Work Location: In person
Application deadline: 2024-05-25
Expected start date: 2024-06-03