Who We Are:
Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges.
Alpaca's globally distributed team members bring in diverse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it.
Our Team Members:
We're a team of 150+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more!
We're looking for candidates eager to join Alpaca's growing organization, who are excited about our Mission of "Open financial services to everyone on the planet and share our Values of "Stay Curious," "Have Empathy," and "Be Accountable."
What You Get to Do:
In this role as an HR Generalist, your primary focus will be on the initial stages of the employee life cycle, from offer letter generation to pre-onboarding and through the first 90 days of employment. You will play a critical role in supporting employees during this crucial stage, ensuring they feel welcomed, supported, and set up for success. This position offers a unique opportunity to build strong relationships with new hires during an exciting phase of their journey.
A key aspect of this role is the ability to understand the nuances of employment agreements within our global presence. You will confidently address a variety of questions related to benefits and support at Alpaca. Additionally, you will guide new hires on how to thrive in our dynamic, high-growth work environment.
This position offers an exciting opportunity to make a significant impact on our organization's growth and success. If you are a passionate HR professional with a strong desire to support and empower employees, we encourage you to apply.
Key Responsibilities:
Onboarding:- Prepare and distribute offer letters, ensuring timely manager follow-up.
- Customize offer letters to comply with country/state-specific regulations.
- Deliver a positive and engaging onboarding experience for all new hires.
- Actively participate in new hire initiatives and projects.
- Conduct regular follow-ups with new hires and their managers to ensure a smooth transition and adequate support.
- Coordinate and facilitate virtual new hire orientation sessions for different regions.
- Maintain accurate new hire and job requisition reports.
- Proactively update management on onboarding progress and new hire status.
- Oversee the entire onboarding process from offer acceptance to the 90-day mark.
- Generalist Duties:
- Support engagement programs for the company.
- Promote company values and initiatives through daily interactions.
- Provide exceptional internal customer service and support by taking ownership of all HR accountabilities.
- Collaborate with department heads to identify, assess, and address employee needs and concerns.
- Foster positive employee relations by being responsive, approachable, and trustworthy.
- Ensure compliance with employment laws and regulations across our global workforce.
- Uphold company policies and practices while exercising sound judgment in handling exceptions.
- Partner with the VP of HR on payroll processing.
- Perform other HR-related duties as assigned.
Qualifications:
- 4+ years of experience as an HR coordinator/generalist with a strong emphasis on relationship building.
- Proven experience in managing and supporting onboarding processes within a remote/distributed company.
- Proficiency in HRIS (Bamboo a plus) and ATS (Greenhouse a plus) reporting.
- Experience with ADP, TriNet, or Deel is preferred; experience with other PEOs is permissible.
- Exceptional organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to handle confidential information with the utmost integrity.
- Ability to meet deadlines and adapt to changing priorities in a fast-paced environment.
Preferred Qualifications:
- HR certification with a focus on Canada or the US.
- Strong working knowledge in US and Canada employment laws.
- Experience supporting a global workforce.
- Domain knowledge (FinTech and/or Series B to C tech companies)
Skills and Abilities for Success:
- Cultural Sensitivity: Ability to navigate and appreciate diverse cultural backgrounds and perspectives.
- Adaptability: Flexibility to adjust to evolving business needs and priorities.
- Problem-Solving: Capacity to identify and resolve issues proactively and effectively.
- Tech: Comfortable using various HR technologies and systems.
- Self-Motivation: Ability to work independently and take initiative.
- Collaboration: Strong teamwork and collaboration skills.
How We Take Care of You:
- Competitive Salary & Stock Options
- Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs.
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
- Work with awesome hard working people, super smart and cool clients and innovative partners from around the world
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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