Administrative Support
Key Responsibilities:
Administrative Support is primarily responsible for providing superior office support to help facilitate the continued growth of the company through excellent customer service, which includes acting as a liaison as well as some business development.
Key Responsibilities:
- Provide some office support including customer and employee support
- Interact with clients either by phone or in person
- Provide bookkeeping assistance, as needed
- Communicate with materials suppliers and vendors
- Make travel arrangements for employees, as needed
- Schedule deliveries and drivers
- Liaise and consult with clients, staff and suppliers
- Negotiate contracts and deals
- Network with prospective clients and industry peers and competitors
- Collaborate with other departments for the common purpose of maximizing revenues
- Attend events and industry functions as a representative of the company
- Understand the customer needs and requirements
- Build relationships with and educate clients about available products and services and how to purchase them
- Develop and send quotes and follow up on emails inquiries
- Maintain and expand the database of prospective customers
- Represent and work closely with our Vendors
- Close sales and achieve monthly quotas/goals
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Process outbound and inbound calls to and from existing clients as well as resources to find new clients
- Participate in relevant trade shows
- Resolve customer complaints in a timely and professional manner by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Implement processes to improve products and services.
The successful candidate will possess the following skills and qualifications:
- Two to three years’ experience working in a sales-driven environment
- The ability to WOW Customers in person, over the phone or email
- A genuine passion to help others
- The ability to genuinely listen to customers, formulating a personalized response to their needs
- The curiosity to understand how things work with the intention of improving service.
- - A knack for problem-solving with keen attention to detail
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of personalities
- - Ability to multi-task, prioritize, and manage time effectively
- Proven ability to meet and exceed sales quotas
- Proficient in Microsoft Office
- Excellent verbal and written skills
- Willingness to work a schedule as determined by the business
- - Open availability to work on the weekends
- Availability to travel as needed
- Broad business knowledge
- Ethical behavior
- Excellent networking skills
- Superb communication and interpersonal skills
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please confirm your salary expectations?
Education:
Experience:
- Administrative Support: 2 years (required)
- Microsoft Office: 2 years (required)
- QuickBooks: 1 year (required)
Work Location: In person
