Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Payroll Administrator. As a Customer Service Representative/Payroll Administrator, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a full-time position with opportunities for growth and advancement.
Responsibilities:
- Communicate with customers via phone, email, and chat to address their inquiries and provide assistance
- Conduct bi-weekly payroll, includes payroll deductions, WSIB deductions, ensure payroll is recorded accurately.
- Provide accurate and timely information regarding products, services, and promotions
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Enter and Process Invocies and Bills as required
- Perform data entry tasks to update customer information in the system
- Handle customer complaints or issues with professionalism and empathy
- Collaborate with other departments to resolve customer concerns or escalate complex issues as needed
- Maintain a high level of product knowledge to effectively assist customers
- Follow company policies and procedures to ensure consistent service delivery
Qualifications:
- Excellent verbal and written communication skills in English
- Strong customer service orientation with the ability to handle challenging situations professionally
- Proven ability to upsell products or services
- Proficient in data entry and computer skills
- Quickbooks Experience is a must
- Minimum 1 year experience as a CSR
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills with attention to detail
- Sales experience is preferred but not required
- Familiarity with phone etiquette and customer service best practices
We offer competitive compensation, comprehensive benefits package, including health insurance, Dental Insurance and opportunities for career development. Join our team of dedicated professionals who are committed to providing exceptional customer service.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management to meet the ongoing needs of the organization.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- QuickBooks: 1 year (preferred)
- Customer service: 1 year (preferred)
- Payroll: 3 years (preferred)
Work Location: In person
