We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and Downtown East area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, immigrant and refugee services, harm reduction and homeless programs, Pathways to Education, infant and child development programs, parenting programs, and youth services.

Job Summary

The Early Years program is part of an inter-disciplinary team within the Regent Park Community Health Centre providing service to children, prenatal to six years of age, and their families to help build a healthy foundation for positive later life outcomes.

The Early Years Administrative Assistant contributes to the effectiveness of the Early Year programs by providing administrative support, reception and office management. The Administrative Assistant is the first contact with families using our services and provides support to different programs and services, including the Child Development Clinic (CDC). The Early Years Administrative Assistant works to screen and assess family and children’s needs; prioritize and manage client registrations, referrals, and waitlists; and provide administrative and program supports.

This is a Permanent Full-Time Position, 35 hours per week

Hourly Range: $23.14 to $ 27.88 per, plus Benefits including HOOPP Pension

This is a bargaining unit position within OPSEU Local 5115.

Salary

$23.14 to $27.88 per hour

Hours

35 hours per week

Application Deadline

October 2, 2024

Responsibilities Include

Administrative Support

Welcome visitors, answer phone calls and enquiries
Assist clients by providing information and resources
Provide general office support (i.e.: filing, ordering supplies, schedule appointments, meetings and other bookings, etc.)
Assist with preparation and distribution of promotional materials including social media, website listings and flyers
Provide administrative support including scheduling team meeting, sending agenda and taking minutes, correspondence, forms and other tasks
Process cheque requisitions for programs, as assigned

Program Support

Responds to enquiries from families over the phone, walk-ins or referrals and refers families to internal and external services as required
Register new clients using electronic health record system and book initial and follow up appointments for clients
Create groups in PSS and register participants based on schedule
For the CDC: maintain client list (active and closed); book appointments and do reminder calls; create/maintain file system including incoming correspondence, and interpretation needs; scan and file reports as needed

Qualifications and Skills Required

Minimum two years’ experience in administrative office support in a community setting;
Experience using electronic medical records – EMR (PSS) or similar data base;
Post-secondary diploma in related field, an asset;
Strong computer skills in Microsoft office and relevant software applications
Strong organizational skills and the ability to work independently
Strong verbal, written and listening communications skills
Strong problem solving and analytical skills
Able to bend / lift light materials on occasion
Knowledge of resources and services available to families with children 0 – 6, an asset
Ability to work collaboratively within and across teams
Understanding of Anti-oppression principles
Ability to work effectively with people of various cultural, age and economic backgrounds
Second language an asset
Knowledge of the Regent Park area and issues affecting families living within the Regent and Moss Park communities
Must have up to date COVID-19 vaccination for the protection of clients and staff

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community.

To protect the health and well-being of our clients and employees, Regent Park Community Health Centre has adopted a mandatory COVID-19 vaccination policy that requires new employees to have an up to date Health Canada approved COVID-19 vaccine. Individuals with valid medical or human rights-based exemptions, will be considered for appropriate accommodation within the policy.

Regent Park Community Health Centre

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Administrative Assistant – Early Years