Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retail, veterinary, agricultural, and equine markets across Canada.

Location: Cambridge, Ontario or Edmonton, Alberta (on-site)

Hours of work: Monday - Friday, 8:00 am - 4:30pm

Job Summary

The successful candidate will be responsible for timely collection of customer accounts through an analysis of delinquent account balances and determining the appropriate plan of action to successfully resolve customer delinquency. Responsibility includes research, reconciliation and analytical support of customer accounts.

Essential Functions

Daily phone calls and other means of communication to customers while maintaining detailed records of all collection activity.
Effectively manage the cash applications process to ensure all cash receipts are applied properly.
Provide customer and branch analytical support for the Company’s business partners by researching and reconciling customer accounts in a timely and efficient manner.
Effectively identify and resolve customer account discrepancies.
Effectively manage the collection of delinquent accounts while maintaining a positive customer service culture
Collaborate with branch personnel including Operations, Inside and Outside Sales Representatives and other key stakeholders.
Collaborate with Data Specialists to ensure customer master data integrity and customer set up requirements.
Establish rapport with branches and other Patterson teams, build effective relationships, and share wins and successes
Engage in and suggest continuous process improvement ideas
Ensure that all activities are performed in the most efficient and effective manner possible
Provide customer and branch analytical support.
Perform related clerical duties, such as maintaining customer files and records, emailing, photocopying, scanning, etc.

Required Qualifications

At least 3 years of progressive accounts receivable credit and collections experience or equivalent combination of education and experience.
Possesses strong interpersonal and communication skills
Positively contribute to the Accounts Receivable and Shared Services team environment
Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
Analytical, with the ability to analyze and interpret large amounts of information
Customer centric approach to business.
Demonstrates a commitment to Patterson’s Purpose, Values and Vision.
Strong Microsoft Office skills (Excel, Outlook, Word)

Preferred Qualifications

Fluent in both English and French Canadian (speak, read, write)

Working Conditions

Light physical activity

PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

Patterson Veterinary Supply

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