The call center receptionist/administrative assistant is responsible for providing efficient and quality customer services at the front desk, modem management, book appointment, shipping and receiving assistance, and other various admin duties as assigned.

General Responsibility ：

Provide quality and efficient customer service to clients
Pick up, return, exchange and ship modem in daily task.
Sort and repack returned devices while maintaining the inventory
Greet and serve clients, direct customer to appropriate personnel and/or meeting room when needed
Provide consistent, visible, timely, and effective communication with customer
Professionally answer phone and distribute mail to appropriate personnel
Provide general information to the client inquiries in person, by email, and phone
Schedule and manage meeting rooms
Additional responsibilities may be added as the needs of the business change and expand.
Perform other duties as assigned.

Skill and Requirement:

Business Diploma (or equivalent)
Reception experience or equivalent experience is required
Excellent interpersonal skills with the ability to interact professionally and appropriately with various customers and also staff at all levels in the organization
Proficiency in customer focus and strong customer service mindset
Effective communication skills both oral and written
Ability to multitask, prioritize effectively and meet tight deadlines

Must be able to work one day on weekend.

Job Types: Full-time, Permanent

Pay: $17.50-$19.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Vision care

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Ability to commute/relocate:

North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you speak any other languages?

Experience:

reception: 1 year (required)
customer service: 1 year (required)

Work Location: In person

Carry Telecom Inc

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Receptionist/Administrative Assistant