Position Overview:

Our Client is seeking a detail-oriented and proactive Dispatcher / Administrative Assistant. The ideal candidate will have a strong knowledge of Toronto and surrounding cities' streets, proficiency in using maps, GPS, and tracking systems. This role requires someone who can manage and support up to 15 drivers, provide clear and concise directions, and maintain a calm and composed demeanor during challenging situations. Punctuality and reliability are essential for this role.

Location: 2145 Dundas Street West, Toronto, Ontario M6R 1X1

Shift Details:

Monday to Friday
7:00 AM - 4:00 PM

Pay Rate:

$22.00 - $26.00 per hour

Requirements:

Minimum 1 Year of Dispatch experience (Required)
Valid G Licence Required
Bilingual in speaking French and English
Knowledge of Toronto and surrounding cities' streets.
Experience with maps, GPS, and tracking systems.
Ability to manage and supervise up to 15 drivers.
Assertiveness when needed, especially during challenging situations.
Reliability and punctuality.

Duties and Responsibilities:

Develop and maintain effective communication with drivers and other staff members.
Dispatch drivers to calls, providing detailed route information, location, and destination details.
Provide front-line customer service by keeping clients informed about calls and estimated times of arrival (ETAs).
Answer phones, emails, and other online portals for client inquiries.
Manage and maintain operational sheets.
Provide daily reports on incidents and events that occur during shifts.
Assist with various administrative tasks as needed.
On-call shift might be required.

Skills and Qualifications:

Excellent organizational skills.
Strong computer literacy, with proficiency in written and verbal communication.
Conflict resolution skills.
Effective time management skills with the ability to multi-task.
Clear and concise communication with staff and drivers.
Proficient in using computer software and communication devices.
Strong problem-solving skills and the ability to think creatively for solutions.

Job Type: Full-time

Schedule:

8 hour shift

Experience:

dispatching: 1 year (required)

Language:

French as well (required)

Licence/Certification:

Class G Licence (required)

Work Location: In person

Capital Staffing Solutions Inc.

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